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F A Q . . . .
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B I L L I N G : -
You will be billed by "OMESH DESIGN STUDIO".
Omesh Design studio Is parent company of "omindia4u".
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How
quickly can I get the products delivered ? |
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We delivered free within India.
It takes 3 to 6 days maximum from the date of shipment to deliver
anywhere in the world. We ship through the IF
FOR *ANY* REASON A PACKAGE IS RETURNED UNCLAIMED FROM UPSTHE CUSTOMER
WILL HAVE TO PAY SHIPPING CHARGES TO HAVE IT SENT VIA US courier
AGAIN !
So *Please* ensure that your orders are picked up from courier
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What
about shipping ?
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We charge a base price of $10 per shipment
and a nominal unit charge per item.
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Do
you do wholesale business ? |
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Yes, we do wholesale business on our
entire product range and we offer various discount schemes depending
on the volume of the order. You can send your wholesale query to
us through email.
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Can
I get a catalogue ? |
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We do not keep printed catalogs as our
items are handmade with unique designs and are one of their kind
. Due to constant sales a printed catalog cannot be updated and
may lead to confusions. Therefore we suggest you to refer to our
website which is updated in a real time and all items on display
are well in stock with us.
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Can
I order two items exactly in the same design ? |
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If you are not a wholesale buyer, multiple
items of exactly the same design cannot be ordered. This is because
products on our website are handcrafted and limited. They can be
similar but not identical.
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Which
are the different ways I can pay in ? |
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If you don't opt for paying online,
you can pay us by banker's cheque and money orders as well. You
can send your cheques or money orders in favor of :
M/s Omesh Design Studio
A-12,South Extension-1,
New Delhi-110049
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Is
it safe to send my credit card information over the Internet ? |
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Yes, if the site is a secure one, as
is ours. We complete our entire transaction through a secure server.
But we would advise you against sending us your credit card information
through e-mail, phone or fax.
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What
about customer support ? |
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Customer service will reply to any of
your product or transaction related queries within 24 hours.You
can also talk to us in real time through our phone help desk between
0800 hrs and 1800 hrs Indian Standard Time.
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How
do I make online payments if I send an offline (purchase order) or
order through e-mail ? |
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We make it very simple for you. If you
are interested in making an online payment for your offline order
(e.g. wholesale order), we will send you a URL link through e-mail,
which will be your invoice as well. You can make your payment by
clicking on that link and filling up the necessary information.
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What
about custom charges? |
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All custom duties/tariffs, if applicable,
at the country of destination, shall be borne by the customer.
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